Press 1 for Support
Press 2 for Sales
Press 3 for Accounting
Press 9 for a dial by name directory
Jeff Hough – owner – EXT. 101 – PST jeff@casamanager.com
– Subscription/accounting questions
– Blocked account messages
– Exceeded the number of users
– cmCloud performance
– Can’t get to CasaManager in browser
– Customization / Feature requests
– Special projects – grant reports, state reports (fee applies)
– CasaManager website updates
Gina James – Sales/Training/Support – EXT. 102 – MST gina@casamanager.com
– General use questions about CasaManager – “How do I enter …. ?” “Where do I find…”
– Referrals for other CASA agencies interested in CasaManager
– Adding more licenses
– Converting to subscription pricing
– Webinars – attending or seeing recordings of previous webinars
– Scheduling a staff training
– CasaManager News articles – questions or suggestions
Matt Klein – Senior Developer – EXT. 104 – EST matt@casamanager.com
– Emailing problems
– Exporting questions
– Pre/post migration questions
– Staff passwords
– De-dup’ing Children, Volunteers, Mother records
– Assigning, Closing children to staff or vol Advocates
– Pick and Post Staff or Vols to Inservice workshops
Kevin Lane – Developer – EXT. 103 – MST kevin@casamanager.com
– Pop-down value lists wrong or not working
– Problems with VOCA, NCASA Annual Survey, 6 month report, Program Stats report
– Field turning purple that shouldn’t
– CasaConnect issues
– CasaReporter issues
– Child Picker issues
– Custom Report generator
Lauren Marini – Technical writer – EXT. 106 – EST – lauren@casamanager.com
– Help docs Adds and Updates
– Requests for location of topic in manual
– Requests for videos
We look forward to working with you in the years to come. Please let us know what we can do to make our products serve you better.